5 months free trial to instantink offered when purchased printer, but unable to get it

[aharvey2]

Hi,

I purchased a New HP ENVY 5032 printer with a 5 month free trial of instantink on 14th Jan 2020.

I cannot find any code for this, it just shows on the printer a sticker, looking online it says this can only be redeemed when you activate the printer or within 7 days of activation.. No where did it say this when I activated the printer.

This is really quite poor, I have purchased the printer in good faith and on the basis that there was a free ink trial and specifically because of that offer now the Q&A are saying its to late you should have signed up on day 1 -- on where did it say you would loose this benifit if you didn't.

I have issued a case on 25th Feb and no one has responded -- what am I to do, ??? Just accept that won't honor an offer that

Andrew

Case Number [edited]: Your Case has been Created CRM:[edited]

[aharvey2]

Purchased from PC World in UK and they were promoting the offer but no where did it say you have to activate within 7 days to claim.

[asmita6658 · Accepted solution]

Hi @aharvey2

Welcome to the HP Support Community. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[aharvey2]

Thank you for all your help.

[asmita6658]

Hi @aharvey2

Happy to help. If you need further assistance feel free to reach out to us.

Have a great day ahead!