5 months free

[joelylarge]

Hi Jay I have the same issue, enrolled my printer in time of the 7 day period but no 5 month free trial as promised with the purchase.

Are you able to PM me too?

Thanks

Joel 

[Jay_G24]

Hi @joelylarge,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[ayates123]

Hi,

I have the exact same issue! Enrolled for instant ink during sign up and nothing about a free trial anywhere. I've done everything possible, looked in my account history and no mention of any free months just that I will be charged when I receive the ink and install in.

Please could you advise thank you

[Jay_G24]

Hi @ayates123,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[joelylarge]

Hi Jay - Not letting me send a DM, telling me I've hit a limit even though I've not sent any.

Account: [private information]

[Jay_G24]

I have credited 5 free months to your account, please log in and check if it shows up.

Let me know!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ayates123]

Hi Jay, I have sent you a dm and not heard back yet..

Nothing has been added to my account as yet? 

Thank you

[Jay_G24]

@ayates123,

 I have not received your messages, could you please resend them?

[ayates123]

I replied to your mail requesting information but I have now resent this as a new message so hopefully you receive it ok?

thanks for coming back to me.

[Jay_G24]

I have responded to your message.

Please check