$5 prepaid Card is not being credited to my account using the pin provided on card purchased at BB

[This2WillPass]

$5 prepaid Card is not being credited to my account using the pin provided on card purchased at Best Buy.

I get a response of "This enrollment card requires an additional payment method".  

[Dilip_18]

@This2WillPass

Welcome to the HP Support Community! I'd like to help!

I see you are looking for a Refund of $5 not being credited to your account. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for Refund issues.

Please reach out to the HP Technical Support team in your region regarding the Refund options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

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Have a great day!