6 MONTHS TRIAL MISSING INSTANT INK

[SebastianCC1]

Hello,

I recently purchased an HP LaserJet M110w, which was supposed to include a 6-month InstantInk trial. While setting up the new printer, I attempted to initiate the trial through the HP Smart application on MacOS. Unfortunately, this application has some glitches, preventing me from activating the trial. I assumed the issue would be resolved by the time my current cartridges reached a low level. However, now that the time has come, the trial option is not even visible. I have resorted to activating a 1-month trial, but it doesn't seem fair. I was promised a 6-month trial, and I would like to rectify this issue. What steps can I take to resolve this problem?

Sebastian

[Nal_NR]

Hi @SebastianCC1,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

Apologies. Kindly share the snapshot of where you received the 6 months of free ink offer and to get more details on getting 6 months of free ink, we have limited support boundaries in the support community as of now. 

I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[SebastianCC1]

It was promisied on the box. 

[SebastianCC1]

 also this

[BayBay117]

Hello I have the same problem I've never gotten my  free 6 months when I purchased my printer and I told hp this and they had me calling different departments in hp instant ink but I never received my free months I've been paying for service since day 1.