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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sleepome
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Message 1 of 27
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Solved!

6 Months free trial instant ink

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HP 2710e

Hi,

 

I bought my printer from Amazon as it offers 6 Months free instant ink trial.

 

On set up I have only been given 3 months can someone please help ?

 

Thanks

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Jay_G24
HP Support Agent
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Message 5 of 27
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Hi @toerymer,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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26 REPLIES 26
MattBuysTech
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Message 2 of 27
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Same scenario for me. I purchased the HP Envy 7855 through their website and was only given 2 months and not 4 as advertised.

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Jay_G24
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Message 3 of 27
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Hi @Sleepome, @MattBuysTech,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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toerymer
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Message 4 of 27
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Hi @Jay_G24 

I am having the same issue.

 

I also can't see where to private message. I'm going around in circles. The HP site won't accept my serial number either.

Please help.

On top of this my black cartridge is damages and not being accepted.

Many Thanks

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Jay_G24
HP Support Agent
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Message 5 of 27
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Hi @toerymer,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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bernardlee
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Message 6 of 27
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I have the same issue.

 

I followed the instruction but couldn't find any tile like "instant ink" on the app.

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visansol
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Message 7 of 27
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I'm also having the same issue. I just bought an HP deskjet 3752. The paper inside the box claims 6 months for free. However, it only offered me 3 months when setting up the printer.

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jbe4
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Message 8 of 27
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Hi, I am also having the same issue. I was supposed t receive 6 months free, but only received 1 month.

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Jay_G24
HP Support Agent
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Message 9 of 27
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Hi @LP127, @jbe4,

 

I'd like to help!

 

I understand you did not receive the full promotional offer.

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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sandytechy20
HP Support Agent
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Message 10 of 27
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@Sleepome

 

Welcome to the HP support community.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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