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04-24-2022 07:10 PM - last edited on 04-26-2022 09:13 AM by Ric_ob
Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.
Original topic URL: Solved: 6 Months free trial instant ink - HP Support Community - 8076299
I have the same issue! I see no mention of a code or pin to enter in during the new printer setup to secure myh 6 month free trial. I have just purchased a HP OfficeJet Pro 8025e and honestly the 6 month trial is the only reason I decided to go ahead with it.
04-27-2022 08:01 AM
Welcome to the HP Support Community
I'd like to help!
I understand you are unable to claim your promotional months
There is no code for the free instant ink once you set up the printer in the instant ink service it should be automatically added
Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.