6 months instant ink offer

[Ictoan]

Hi, we recently bought a new HP Envy 6132e printer to replace a Broken HP printer. We had the old printer Instant Ink which we paused when the old one broke down.

The new one was advertised with free 6 months ink. Can anyone actually explain to me how this promotion is supposed to work? I am totally bamboozled. I’ve searched but cannot find an explanation that I actually understand. 

It appears to me, that we are getting just 10 free printed pages per billing period and then being charged £1/10 printed pages. Is this correct, and should we just resume our paused plan and accept that the wonderful offer of free ink for six months only applies if you print 10 pages or less?

Signed: Confused of Berwick upon Tweed

(AKA Tim)

[zoey7886]

@Ictoan, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding How the HP Instant Ink Promotion Works! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The promotion for "6 Months of Free Instant Ink" with the purchase of a new HP Envy 6132e printer can be a bit confusing, but here’s a step-by-step explanation to clarify how it works:

Activation of Instant Ink Service:

• When you setup your new HP Envy 6132e printer, you need to enroll in the HP Instant Ink service. This involves selecting a plan that suits your printing needs.

Promotion Application:

• During the registration process for HP Instant Ink, the promotion of 6 months free ink should be automatically applied. This means that the first 6 months of your chosen plan will be free of charge.

HP Instant Ink Plans:

• The Instant Ink service offers various plans based on the number of pages you think you’ll print monthly. These plans typically range from 10 to more pages per month. If your promotion covers 6 months, it means for the first 6 months, the cost of these plans will be waived.

Page Limits:

• It appears there might be some confusion surrounding the free pages. The promotional “free ink” means you will not be charged for the ink used to print the total number of pages included in the plan you choose (e.g., 10 pages, 50 pages, 100 pages) during the first 6 months.

What You Pay for After Promotion:

• After the 6 months, you will begin paying for the service based on the plan you selected at the start unless you cancel your subscription. The cost depends on the number of pages included in your chosen plan.

Usage Over Plan Limit:

• If you exceed the number of pages included in your selected plan during the promotional period, you may incur additional charges for the extra pages printed.

Hope this helps! 

Take care, and have an amazing day!  

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