12-24-2019 02:47 PM
The printer works fine from computer, it won't print received faxes, gives a pick motor stalled error message.
I did the clean rummer on the pick motor roller, I shut down and turned on the printer but it still gives the same message.
12-26-2019 09:26 PM
I have gone through your post ad would like to help
Please ensure the printer Firmware is up to date. You can refer to this Link: https://support.hp.com/in-en/document/c02919168
Since the printer works fine when printing from computer, I also suggest you follow the instructions in this Link: https://support.hp.com/in-en/document/buu02549 for Fax issues
Keep me posted
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