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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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*600 Pro won.t print fax, gives a pick roller message

HP Recommended
8600 Pro All In One
Microsoft Windows 7 (64-bit)

The printer works fine from computer, it won't print received faxes, gives a pick motor stalled error message.

I did the clean rummer on the pick motor roller, I shut down and turned on the printer but it still gives the same message.

Help!!! John

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HP Recommended



I have gone through your post ad would like to help


Please ensure the printer Firmware is up to date. You can refer to this Link:


Since the printer works fine when printing from computer, I also suggest you follow the instructions in this Link: for Fax issues


Keep me posted 


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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