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‎03-10-2023 05:27 PM

HP Recommended

I installed a new 61XL black ink cartridge in my Envy 4500, to replace an old 61XL cartridge.

Now I'm getting an error saying the cartridge is not compatible with the way the printer is configured.

How is it that the old 61XL worked and the new one doesn't.

Can I configure my printer so it does work?

PLEASE HELP!!

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