64 tri-color cartridge level showing low for new cartridge

[Chethan01]

I have bought Hp 64 tricolor and black combo ink cartridge from Best Buy for my Hp 6258 printer. After installing printer is reporting cartridge level as full for black and low for color cartridge. I tried reinstalling and taking print, still see the same issue. I have warranty on the cartridge. Is this a known issue or cartridge has to be replaced.

[Echo_Lake]

@Chethan01

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
• Are you getting a message on the printer control panel and computer screen?

Keep me posted for further assistance.

[Chethan01]

Hi,

Please find the product number below:

K7G18-64001

I see the low ink message for color cartridge on printer panel and on computer it is showing "?" (Question mark) for color (cmy). Hp smart app in my mobile shows empty bars for both black and color.

All color print outs are coming out with Pink only.

-Chethan

[Echo_Lake]

@Chethan01
Thank you for posting back. 

The above product information is not the rift one, Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

• Step 1: Verify the cartridge numbers
• Step 2: Reset the printer
• Step 3: Identify your cartridges, Click here: https://support.hp.com/in-en/document/c05365403 to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.