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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Officejet Pro 6960
Microsoft Windows 10 (64-bit)

I have had to perform a hard reset on my HP Officejet PRO6960 after losing the password

I am now getting the message 'Cartridges cannot be used until printer is enrolled in HP Instant Ink.

I already am enrolled in Instant Ink.  How I do I get the printer to move on from the screen and recognise my enrolment i Instant Ink?

SM

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