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Message 1 of 2
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Flag Post

7155 is online...yet continue to get offline error message

HP Recommended
Envy Photo 7155

I enrolled into the Instant Ink program and just swapped the newly received black cartridge into the printer today. I've been printing fine all day with it and now it's giving me an error message of, "cartridge cannot be used until printer is enrolled in HP Instant Ink." My printer is connected to WiFi with a strong signal... yet on the HP dashboard, it's saying the printer is offline. I'm about 2 minutes away from throwing this thing out the window and cancelling Instant Ink...Please help. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @MichaelG79

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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