• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 2734e All-in-One Printer

I bought a HP Deskjet 2734e printer and on the box and flyer inside,  it stated I would get a 9 month free trial if I redeemed it within 7 days of setting my printer up.  I enrolled right after, but was only given 2 months instead of the promised 9 months as well.  I would like some help please!! Thank you.

 
 
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Contacted HP Chat Support and they were able to help me add my missing months in.  They did ask for a picture of the box or flier and then added the missing months to my account which I checked. It was updated right away. 

 

I went to the chat with virtual assistant, then wrote speak with person. 

View solution in original post

1 REPLY 1
HP Recommended

Contacted HP Chat Support and they were able to help me add my missing months in.  They did ask for a picture of the box or flier and then added the missing months to my account which I checked. It was updated right away. 

 

I went to the chat with virtual assistant, then wrote speak with person. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.