9 months free ink never received

[spatel9]

HEY I purchased an HP printer with a 9 month free ink but in the last six months I have NEVER received ink once, Why am I not even receiving the ink?

[Dragon-Fur]

@spatel9 

Welcome to the HP English Community --

The offer is perhaps for a free nine month trial to HP Instant Ink subscription service.

To get the trial, you must sign up, select a plan, and commit to the print-by-page subscription model.

An HP Instant Ink subscription is a contact for service - ink is included in that service.

The trial is a suspension of the monthly plan costs during the trial period.

There is no extra cost for ink.

After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

All ink activated by the plan and all ink sent to you works as along as the trail / service is active.

and

Subscription / Instant Ink remains the property of HP and should be returned to HP at close (termination) of the service contract.

Instant Ink is an excellent service for those who print regularly, print high-density documents or artwork, or perhaps print lots of homework.  For example, those who benefit the most include Teachers, musicians, writers who like hard copy, large families , small business offices, community centers, churches, and others who love -- or need -- to print on paper.

What to do?

Read, then contact Instant Ink Support for help or wait here for an agent to find and respond to your post.

Start...

 HP Instant Ink Support - Website

Start here >>>  How Instant Ink works

++++++++++++++++++++++++

Instant Ink Support Website

  HP Instant Ink Support - Website

Change Country / Region as needed

Scroll down to find phone contact information

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities 

 >>> Open and read >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

OR

Direct Link

 Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

Start with

 HP Instant Ink Support - Website

 >>> How Instant Ink works

Next...

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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