910 xl cartridge not printing but regular 910 black works fine

[vsusig]

A few months ago i purchased a 910 xl black cartridge. Got home and it wouldnt print. Strange have always used them. Well recently i brought another one not thinking and still doesnt work. Cleaned the print heads and everything. Went back to Staples and got a new regular size 910 black and works perfect. Why is this starting to happen all the time? Got to be a defect in the design where the print head hits the cartridge's head. Any help? Thanks.

[A_Gayathri · Accepted solution]

Hi @vsusig,

Welcome to the HP Support Community

I understand you are facing an issue with your 910 xl cartridges not printing but regular 910 black works fine. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[vsusig]

Gaya1239 The document you sent for me to find the model number will not open. Says error message.

[vsusig]

Put the 910 xl back in just to see and it works fine! Strange but true! Thanks for your help.