01-13-2020 11:36 AM - edited 01-13-2020 11:38 AM
Hi. After receiving the HP Instant inks ( cartridge to be replaced ) , now I'm going to replace the Tri- colour cartridge ( Printer HP Envy Photo 6230 ) as the previous original one is empty. But what happens? The new cartriodge seems not to work....and there is an error saying: Remove the cartridge and try to reinstall it again. Of course, I remove the cartridge and reinstall it again....nothing...the same error which points out. Then I try to follow the instructions about that error regarding inks or cartridges, I try to clean it for different times, but once installed it again and properly, I see the same error. But I really wonder what is occurring to the printer o the new cartridge. Please, who is able to help me and fix the issue?
01-15-2020 04:01 PM
@Julg13 Greetings from the HP Community!
I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,
Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.
- Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.
- It also helps you understand what state your cartridges are in based on HP's data,
- Any issues will be shown with its solution using a step by step approach, to make it easier for you!
Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".
If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly
Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums
We eagerly await your response,
Help us, help you.
And Take care.
I am an HP Employee