Accidentally threw away black ink cartridge

[cgoosterbaan]

Hi,

I ran out of ink with HP Instant Ink. When the ink ran out, there was no new cartridge sent to me to replace the empty one with. So I bought a non HP Instant Ink cartridge  at my local bookstore to be able to print during the time I was waiting for the new cartridge arrive. This never happened because I discovered that my printer was not able to connect to the internet for a few days and wasn't able to update the ink status.

The problem that I have is that I threw away the old cartridge and I am not able to get a new cartridge for the HP Instant Ink service because the software is saying that there is a non Instant Ink cartridge installed.

Could someone help me with this problem? 

[Kumar0307 · Accepted solution]

@cgoosterbaan, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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