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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
cgoosterbaan
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Solved!

Accidentally threw away black ink cartridge

HP Recommended
HP DeskJet 2620
Microsoft Windows 10 (64-bit)

Hi,

 

I ran out of ink with HP Instant Ink. When the ink ran out, there was no new cartridge sent to me to replace the empty one with. So I bought a non HP Instant Ink cartridge  at my local bookstore to be able to print during the time I was waiting for the new cartridge arrive. This never happened because I discovered that my printer was not able to connect to the internet for a few days and wasn't able to update the ink status.

 

The problem that I have is that I threw away the old cartridge and I am not able to get a new cartridge for the HP Instant Ink service because the software is saying that there is a non Instant Ink cartridge installed.

 

Could someone help me with this problem? 

1 ACCEPTED SOLUTION

Accepted Solutions
Kumar0307
HP Support Agent
HP Support Agent
27,143 27,107 1,897 2,279
Message 2 of 2
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HP Recommended

@cgoosterbaan, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
27,143 27,107 1,897 2,279
Message 2 of 2
Flag Post
HP Recommended

@cgoosterbaan, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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