• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 4120e All-in-One Printer

Hello, good evening.

This text was translated with Deepl.

Dear community I'm sitting here already for hours desperately trying to connect my HP printer to another WLAN. Nowhere in the app is there an item for this and even when I select "Find new printer" simply NOTHING is displayed.

I've had enough of HP in the meantime. No contact forms, only phone, where you are not understood, no mail address. Extremely bad service.

The fact is, I want to have IMMEDIATELY deleted my HP account, as well as my HP Instant account!

Who is responsible for this? There is no contact person in the privacy statements.

Thanks for the help!

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@DeleteUser2 

 

Welcome to the HP Community Forum.

 

Open HP Website

https://www.hp.com/de-de/home.html

Click KONTAKT

Contact numbers listed, including one for Instant Ink Support.

True - our Community has no influence on the support process.

 

Instant Ink is a subscription service and contract --

The service can be cancelled -- it is not simply a matter of removing the account.

Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 

 

What else?

I will forward your concerns to our Community Moderator Team.

 

=========================

Request for Review – Please Read

 

A request has been submitted to our Community moderators for review and possible escalation of your question.

 

Worth Noting

  • Our Community is a peer-to-peer user group.
  • We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
  • The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

  • Do not contact phone or email posted in a public or private message from “new” members.
  • Please do not post any personal information in the Community.  We are a public resource.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@DeleteUser2 

 

Welcome to the HP Community Forum.

 

Open HP Website

https://www.hp.com/de-de/home.html

Click KONTAKT

Contact numbers listed, including one for Instant Ink Support.

True - our Community has no influence on the support process.

 

Instant Ink is a subscription service and contract --

The service can be cancelled -- it is not simply a matter of removing the account.

Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 

 

What else?

I will forward your concerns to our Community Moderator Team.

 

=========================

Request for Review – Please Read

 

A request has been submitted to our Community moderators for review and possible escalation of your question.

 

Worth Noting

  • Our Community is a peer-to-peer user group.
  • We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
  • The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

  • Do not contact phone or email posted in a public or private message from “new” members.
  • Please do not post any personal information in the Community.  We are a public resource.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

HP Recommended

Hello Dragon-Fur,

thank you for your feedback.

I have already looked for solutions because of the current problem that I can not pair the printer again with another WIFI, unfortunately in vain. HP could gladly make it simple like any normal person and add a reset button to the printers.

The way I looked, there is no way to reset the printer on my series, except to delete it via the app.

Brings of course super much, with a new WLAN and no connection can be established....

I saw on: https://www.hpsmart.com/de/de/ucde/my-printers that I can remove the printer there.

My thought: I can not set up the printer because it belongs to the account.

When I go to delete it there, it says: "Your DeskJet 4100 All-in-One Printer series is enrolled in HP Instant Ink and cannot be removed until your subscription is cancelled.
Are you sure you want to continue?"

Do I now have to wait until I CAN print again?

I would really appreciate it if you could pass this along that this is not at all customer friendly and time consuming....

Translated with www.DeepL.com/Translator (free version)

HP Recommended

@DeleteUser2 

 

You are welcome.

 

I would guess all of the issues can be settled --

That said, I am not the best one to delve into this with you -- 

I lack actual experience with this type of printer (no text-input-capable printer control panel).

 

I will include some of the places to check / recheck / adjust / consider that might be relevant...

 

======================================

Printer - Set Network Defaults -

 

The printer can be set to network default settings

User Guide

Page 27

 

To restore network settings to default settings
Press and hold the Wireless button  and the Cancel button  from the printer control panel
together for three seconds.

 

Video

How to Reset wireless For HP DeskJet 4100 & 2700 Printer Series

 

======================================

Printer - EWS

 

If you can get the printer onto the network at all,

To the extent supported, use the Embedded Web Server (EWS) to view and manage the printer.

 

Embedded Web Server (EWS)

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

 

Example

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless  (802.11) > Wireless Band Frequency

 

======================================

Printer - Dual Network - Considerations

 

Printer can connect to 2.4GHz or 5GHz but perhaps not at the same time.

 Product Specifications for the HP DeskJet 4120e All-in-One Printer (26Q90B)

Connectivity

Ports
1 Wireless 802.11a/b/g/n with Bluetooth® 4.2; 1 Hi-Speed USB 2.0
Wireless capability
Yes, built-in Wi-Fi 802.11a/b/g/n
Storage device and direct print support
Storage devices not supported

Lifewire - 802.11 Standards Explained: 802.11ax, 802.11ac, 802.11b/g/n, 802.11a

 

802.11      Frequency

   Standard    Band

   11a         5 GHz

   11b         2.4 GHz

   11g         2.4 GHz

   11n         2.4 GHz and 5 GHz

   11ac        5 GHz

 

If your router supports it,

Create a separately named SSID network for each Frequency (band).

Connect the printer to the SSID network you want it to use.

 

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_16SSID_Dual_Band_Example_16

 

 

References / Resources

 

Videos!

"Technology Tips" Deskjet Plus 4100

 

HP DeskJet 2700, 4100, 4800 Printers - Blinking Lights

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.