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‎03-22-2022 10:29 AM - edited ‎04-07-2022 03:31 PM

HP Recommended
Product: HP DeskJet 3637 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Can not update payment method as my account been hacked and now can not use printer flashing info button,i have restored printer to factory defaults and disabled and enabled web services and still getting account error. 

 

Been resolved after a lenghtly  phone call. Thanks Hp

2 REPLIES 2

‎03-29-2022 11:42 AM

HP Recommended

@menk01

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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‎03-30-2022 03:11 AM

HP Recommended

If you are using a local-user account, HP cannot recover or reset your password if it is lost or forgotten. If you prefer to use a local-user account, HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten.

 

scoresense.com

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