Create an account on the HP Community to personalize your profile and ask a question
03-22-2022 10:29 AM - edited 04-07-2022 03:31 PM
Can not update payment method as my account been hacked and now can not use printer flashing info button,i have restored printer to factory defaults and disabled and enabled web services and still getting account error.
Been resolved after a lenghtly phone call. Thanks Hp
03-29-2022 11:42 AM
Welcome to the HP Support Community.
We shall escalate this case.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee
03-30-2022 03:11 AM
If you are using a local-user account, HP cannot recover or reset your password if it is lost or forgotten. If you prefer to use a local-user account, HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten.