Account Statement

[HeatherLynn74]

I am trying to download my statement for this month and it won't dòwnload. I saw a post saying to go to the extensions and make sure adobe is not selected. Where is extensions located? I looked under every tab and I don't see anything saying extensions. I'm on my Android Samsung Galaxy A51 phone on the HP Smart App.. Can anybody help me please. Thank you. 

[Alden4]

Hi @HeatherLynn74,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you are having trouble downloading your statement from the HP Smart App on your Android phone. The instructions you mentioned about checking extensions and Adobe might be more applicable to a web browser on a computer rather than a mobile app.

For the HP Smart App on your Android phone, you might want to try the following steps.

1. Open the HP Smart App on your Samsung Galaxy A51.

2. Navigate to the section where you view your account or billing information.

3. Look for an option to download or view statements. This might be within the billing or account settings.

4. If you're having trouble downloading, ensure that your internet connection is stable.

If you are unable to find the information you need within the app, you may also consider accessing your HP Instant Ink account through a web browser on a computer. The steps for downloading statements might be clearer on a desktop interface.

Remember to keep your app and phone software up to date, as updates may resolve any bugs or issues you are experiencing.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[HeatherLynn74]

I tried both of those things that you mentioned and it's still not letting me. I'm thinking something must be wrong with the App.. I checked if there were any updates needed to the app and there wasn't any.  My phone has been updated as well. My phone is constantly reminding me to updat even though I already have a dozen times. 

[Gaya1239]

Hi @HeatherLynn74,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!