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09-29-2022 07:26 AM - last edited on 09-29-2022 04:11 PM by RodrigoB
I am curious as to handle when I go out of town and my internet is put on hold for 4 months. How can i contact someone at HP ink to advise? Last winter I kept getting emails that my printer was disconnected and to properly connect it... I just want to avoid that situation again. Please help
09-29-2022 03:57 PM
Welcome to the HP Community Forum.
You need to contact Instant Ink Support and ask whether there is a "suspend" feature.
Ask about what you should do about the printer and the ink in the printer -- four months is a long time for ink to sit in a printer that is switched off. If you can do so, leave the power on (to the printer) so the printer can sleep and then wake to complete its self-maintenance.
As to the emails -- if naught else is possible, and your Email supports it, filter the emails you don't want left in the Inbox and have them automatically sent to another folder.
Please contact Instant Ink Support during business days and hours available in your region.
You may choose to wait here in the Community for an agent to find and respond to your question.
Waiting is not always faster – our Community is not Instant Ink Support – Waiting generally works.
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / Contact Information
>>> Contact Instant Ink Support from within your Instant Ink Account
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
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Scroll down – look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Terms of Service Document includes phone contact information
Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
- Your ink - including section Where is my ink or toner?
- Your HP Instant Ink account
- Your printer connections
Scroll to bottom of web page >> Section – Details -- Documents
How does it work? Details / Plans / TKB / Cancel Information
Check through the Website FAQ
TKB article contributed by HP JessikaV
TKB Article contributed by HP JillSa
Scroll down to the FAQ – READ Everything
What is an HP Instant Ink Platinum subscription?
HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.
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