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‎09-14-2023 06:37 AM

HP Recommended
Product: HP ENVY 5010 All-in-One Printer

I haven't used my account and printer in a while because of personal issues. A couple of days agao I updated all of my account info to start using my printer again, and today I noticed a $66 charge from my bank account. My monthly plan is $13 and I haven't exceeded my printing limit. Why has my bank account been charged so much? 

 

Please reimburse me or I will have to cancel my my Insta Ink Plan.

Category:
1 REPLY 1

‎09-20-2023 12:08 AM

HP Recommended

Hi @Rachelle_Elle,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

 

To locate your account, please provide
Your registered email address
Your Instant Ink account ID
Serial number of your printer enrolled in instant ink
Confirm your address,

 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

 

Take care and have a great day ahead!

 

Alden4
HP Support  

I am an HP Employee.
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