Account still suspended after updating payment 7 hours ago

[Mah9999]

Why hasn't my printer been unsuspended after changing the payment method 7 hours ago?

[zoey7886]

@Mah9999, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Account Suspension After Updating Payment Method! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Changing the payment method typically resumes your printing services shortly after verification. Here are some steps to ensure that your account updates were processed correctly and address any persisting issues:

Confirm Payment Details: Ensure you have accurately entered all necessary payment information. This includes credit card number, CVV, expiration date, or Direct Debit IBAN if applicable.

Check for Errors: If you encounter any errors or continue to have payment problems, contact your card provider. New security measures may require you to validate subscription charges.

Browser Compatibility: Make sure you are using a compatible browser such as Google Chrome, Safari, or Microsoft Edge. If necessary, refresh the browser window or try using an incognito mode.

Navigation Menu: Verify that you are logged in to the correct account page. The URL should contain "hpsmart.com." If you do not see a navigation menu on the left, click the menu icon at the top left.

Contact Support: If your account is still suspended after updating your payment method, it is advisable to contact HP Instant Ink support directly for further assistance:

• Home / Home Office: HP Instant Ink support  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,