Account suspended the next day

[DoctorMRG]

I received a message on 9/8/23 saying that if I did not update my billing information by 10/25/23, my account MAY be suspended and I would no longer be able to print anything. So, WHY does my intern come in on 9/11/23 and send me a screenshot from the printer saying that "printing has been disabled" and I need to "check my HP account?" Then, when I checked my HP account, my notifications showed that my account was suspended on 9/9/23, the VERY NEXT DAY AFTER I was told I had until 10/25/23?!?!

I am starting to believe that this Instant Ink crap is a waste of time and money. I cannot get my cartridges on time. I pay for THREE separate printers to have instant ink. And the claim that the Instant Ink lasts longer than retail cartridges is BULL!!! Once again, I ran out of ink, and had no replacement, but was under a time crunch to finish a project; so, I bought a Black XL cartridge from Amazon - got it delivered OVERNIGHT for $25.89 - only to get multiple messages from Instant Ink saying not to use that one because you wouldn't know when to send me a new cartridge BUT... you would STILL be counting pages printed!!!! So, now, I am paying for Instant Ink that I DO NOT HAVE AND the pages I am printing off MY OWN DIME?!?!

I can go on Amazon RIGHT NOW at 1:39 PM EST and get both an HP, not off-brand, but HP 67XL Black High-yield AND an HP 67XL Tri-color High-yield cartridge for $25.89 and $26.89, respectively; AND I will have them BOTH here by 10:00 PM EST!!!

So, let's break this down using my smallest printer with a 500-page plan:

• I pay $18.99/mo + tax = $20.13/mo x 12 = $241.56 and I get REGULAR 67 cartridges.
• If I bought 2 XL cartridges every quarter, I would spend $52.78 + tax = $55.95 x 4 = $223.80 annually
• If I bought one XL combo pack every quarter, I would spend $40.89 + tax = $43.34 x 4 = $173.36 annually
• If I bought a REGULAR combo pack every other month, I would spend $31.89 + tx = $33.80 x 6 = $202.80
• If I bought a REGULAR combo pack EVERY MONTH, I would spend $31.89 + tax = $33.80 x 12 = $405.60

So.... I really only save MONEY if I had to buy ink EVERY MONTH; yet I don't receive Instant ink EVERY MONTH - not even EVERY OTHER MONTH, truth be told. Plus, I have the hassle, quite often, of running out of ink before I get any more in the mail AND spending all day to figure out how to get in touch with someone to tell me that ink cannot be expedited. When I could just order high-yield cartridges from Amazon, or even set them up as a subscription to come every 3 months, spend less money, print all the pages I want, AND have only rare hassles versus chronic issues with HP. Is that correct?

Then, I've answered my own hypothesis.

[Raj_05]

Hi @DoctorMRG,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

To locate your account, please provide
Your registered email address
Your Instant Ink account ID
Serial number of your printer enrolled in instant ink
Confirm your address,

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

Take care and have a great day ahead!

Alden4
HP Support