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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended
HP ENVY 7640 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

I have two printers servicing two computers on one network. I have Instant Ink on my account but I keep getting this message:

Dear B....

‌We appreciate you choosing Instant Ink for your printing needs and want your subscription to work seamlessly for you.

That’s why we want to alert you that your HP ENVY 7640 e-All-in-One Printer printer has not communicated with HP recently, which is a requirement of the service.

Can someone explain if there needs to be two instant ink accounts? 

 

BISW... 

1 REPLY 1
HP Recommended

Hi @BISw,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

The printer must be connected to the internet at all times to ensure replacement ink cartridges are delivered when needed. Check the network and printer status to reconnect the printer to the HP Instant Ink service.

 

  • Restart the printer and the computer or mobile device to clear possible error conditions.
  • Make sure the printer is not connected to a computer with a USB cable. A USB connection can block Wi-Fi setup and disables the printer internet connection required for HP Instant Ink.
  • On your computer or mobile device, open the list of available networks.
  • If the current network is not yours, disconnect from the network and reconnect to your Wi-Fi network.

 

NOTE: The printer does not work on public or guest networks used in schools, hotels, or coffee shops that allow guest logins.

 

  • If the network status is not connected, connect to your network, and then check the status again. A check mark or connected status displays next to the network name when connected.
  • Check the network signal strength. If the wireless icon shows a weak signal status, move closer to the router or range extender until a strong signal displays. Walls, metal bookcases, and electronics that emit radio signals can weaken the wireless signal.
  • Open a website to confirm the internet service is working. If page load time is slow or intermittent, restart the router. If necessary, contact your internet service provider to check if the service is down.
  • Move the printer close to the router or range extender, and then check the printer connection status.
  • If the wireless light or icon is solid and blue, the printer is connected to the network.
  • If the wireless light or icon is off or flashing, the printer is not connected to the network. Go to HP printer setup (Wi-Fi network) for more information.
  • Sign into your HP Instant Ink account.
  • On the Overview page, make sure the printer status is Ready to print, and then click the refresh icon to sync the latest printer information with the account. 

Checking printer status in HP Instant Ink account

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
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