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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Micra
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Activation of free instant ink trial

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HP Envy 6032

I've read multiple posts about not being shown the way to activate the free trial you get when buying a new printer. Can HP support provide auto assistance in the Chat to enable users to be able to fix this regular issue ? 

I enrolled for instant ink through the HP app after I bought my printer but there was no prompt offering the free 5 months that is on the box. Please help me set this up. 

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TEJ1602
HP Support Agent
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@Micra & @jimtopbloke, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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jimtopbloke
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I too have the exact same issue, the documentation told me to enrol during the printer set up which I did
I also am aware you have to wait until you get your first shipment of Instant Ink and install it into the printer (I read another post and that was the advice given) but after doing that the 5 Months trial is still not showing up in the Account History section

Envy 6032 printer with 5 Months Instant Ink on the box and sold as such by DSG Retail (Currys)
It also had a £15 Cashback deal when purchasing the the printer but I've not tried that yet

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 3 of 3
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HP Recommended

@Micra & @jimtopbloke, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

View solution in original post

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