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‎12-07-2022 06:09 AM

HP Recommended
Operating System: Microsoft Windows 11

Currently subscribed at 50 pp monthly at $3.99 for HP Envy 6455

 

Received an additional charge of $4.27 on Nov 11 for shipping costs of  replacement ink cartridges.

 

The $3.99 fee is inclusive of shipping and return charges.  WHY have I been billed a 'shipping fee' for an item already prepaid?

Category:
1 REPLY 1

‎12-10-2022 11:38 AM

HP Recommended

Hi @janedoedad,

 

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Keep me posted and have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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