After I canceled instant ink program, hp fraudulently took “overage fee” from my account

[Njhamb]

I canceled my instant Inc. program with HP and a week later they took money out of my account claiming overage fees I have been challenging this for over a week now I have notified my credit card that those charges were fraud although they were willing to give me back my monthly fee I am challenging them that I did not go over the amount of paper and so now I’m waiting for the paper accounting department to call me has anyone else had this happen to them and if so how did you resolve it

[Dragon-Fur · Accepted solution]

@Njhamb 

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Opinion...

Be careful.

Services and subscriptions, including the Instant Ink service, are fully governed by legal contract.

Example

 Instant Ink - Terms of Service - USA

You can certainly challenge the contract with the appropriate support department.

The Community cannot be used to conduct the type of survey and discussion you describe.

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Somewhere along the line, particularly when choosing to banter about legal issues and terms, someone will eventually step over the line.

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Question Resolved / Answered, Click "Accept as Solution"

[Betty0610]

@Njhamb

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

Thanks!

Have a great day!