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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Njhamb
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After I canceled instant ink program, hp fraudulently took “overage fee” from my account

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I canceled my instant Inc. program with HP and a week later they took money out of my account claiming overage fees I have been challenging this for over a week now I have notified my credit card that those charges were fraud although they were willing to give me back my monthly fee I am challenging them that I did not go over the amount of paper and so now I’m waiting for the paper accounting department to call me has anyone else had this happen to them and if so how did you resolve it

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Dragon-Fur
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@Njhamb 

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Welcome to the HP Community.

Be Aware:

Do not respond to individuals who include phone numbers or email addresses in public posts.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Opinion...

Be careful.

 

Services and subscriptions, including the Instant Ink service, are fully governed by legal contract.

Example

 Instant Ink - Terms of Service - USA

 

You can certainly challenge the contract with the appropriate support department.

 

The Community cannot be used to conduct the type of survey and discussion you describe.

 

While you can voice your opinion, comments made in the Community must adhere to the

HP Support Community: Rules of Participation

 

Somewhere along the line, particularly when choosing to banter about legal issues and terms, someone will eventually step over the line.

 

 

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Dragon-Fur

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Betty0610
HP Support Agent
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@Njhamb

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

Thanks!

Have a great day!


I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation