After moving from Singapore to Germany, my HP 5020 rejects the 304 cartridges

[taikobara]

I have moved from Singapore to Germany. In Singapore my printer (Envy 5020) requires type 65 cartridges. The compatible cartridges in Germany should be type 304. However, my printer rejects these.

There is a page that mentions that a relocalization of the printer is possible by contacting HP. However, there are no ways of contacting HP except for an automated chat bot. How to relocalize my printer if HP cannot be reached?

[sandytechy20]

@taikobara

Welcome to the HP support community.

I understand that you want to use the cartridges from a different region, I am glad to assist you.

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.