After moving from Singapore to The Netherlands, cartridges are considered incompatible (Envy 5020)

[martijnvdg]

I have moved from Singapore to the Netherlands. In Singapore my printer (Envy 5020) requires type 65 cartridges. The compatible cartridges in the Netherlands should be type 304. However, my printer rejects these.

There is a page that mentions that a relocalization of the printer is possible by contacting HP. However, there are no ways of contacting HP except for an automated chat bot. How to relocalize my printer if HP cannot be reached?

[Kumar0307 · Accepted solution]

@martijnvdg, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new set of ink cartridges. We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

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