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‎09-25-2019 06:40 PM

HP Recommended
Product: HP Envy 4510 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Despite brand new cartridges installed, recent software and drivers installation, my printer does not print in color. Additionally, I am having to power cycle my printer in order to print at all. Both black and color cartridges show OK on my instant ink account page, the printer shows connected (with no error messages).

Will buying a new printer resolve this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2019 08:03 AM

HP Recommended

Hi @Lanzester

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like an issue with the printhead. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-28-2019 08:03 AM

HP Recommended

Hi @Lanzester

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like an issue with the printhead. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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