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Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: All officejet pro 8610 printers no longer working with insta... - HP Support Community - 8559257

 

8620 here - same problem - we have done ALL the things to no avail.  And when we uninstalled and reinstalled web services now it says we need to enable web services (which is enabled).

Seems strange that the Office Jet Pro series all seem to have failed synching at about the same time.

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Hi @Baux,

 

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

As you have already tried all the troubleshooting steps, we need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

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Rainbow23 - HP Support.
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