• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎05-16-2025 03:34 PM

HP Recommended

I have the HP Envy 6400 and was using the ink program but was ending up with too much. I rarely print so I stopped my subscription. Now my printer doesnt work or connect - is HP disconnecting the ability to use my printer that I bought because I dont want to be enrolled in the ink program? Seems really sneaky and in a way I feel like I have had my money stolen from me because I bought my printer - full price. This is terrible. 

Reply
1 REPLY 1

‎05-19-2025 05:14 AM

HP Recommended

@delaneyandwayne, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP Envy 6400 printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Check Printer Connection

Wi-Fi Connection:

  • Make sure your printer is connected to the same Wi-Fi network as your computer or mobile device.
  • Check the printer's Wi-Fi indicator light to confirm that it is connected to the network.

Restart Devices:

  • Turn off your printer and unplug it from the power source. Wait for a minute before plugging it back in and turning it on.
  • Restart your computer or mobile device and try reconnecting to the printer.

Printer Settings:

  • Ensure that your printer is set as the default printer on your device.
  • Open the HP Smart app or HP Print and Scan Doctor to check for any issues and follow the instructions provided.

Firmware Update:

  • Check for any available firmware updates for your printer. Updating the firmware can resolve connectivity issues.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.