Amber light flashing

[Eltoro333]

I cancelled my instant ink subscription, on my tango x, over a year ago and never used the printer up until this week.  I connected it and it states the ink cartridges but be part of an instant ink subscription.  I spent 2.5 hours on the phone, trying to reset the printer, erase and install web services, but nothing helped. One representative stated I needed to buy a regular ink cartridge to reset the code but that defeats the purpose of enrolling my printer back on instant ink. Need some help!!!

[Elohi_NR]

Hi @Eltoro333,

Welcome to the HP Support Community. 

I'd like to help!

Once you cancel your subscription, the instant ink cartridges do not work. 

And here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

when done successfully, check if it works fine.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Eltoro333]

Thank you for the reply. How can I enroll in instant ink again?

[Elohi_NR]

Hi @Eltoro333,

Refer to this document for further assistance and see if that helps. 

If  that does not help, This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!