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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
LindaJo1976
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Another Another Defective Ink Cartridge

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I'm having issues with my color cartridge. I keep receiving an error that states it is not installed correctly. I cleaned both printer cartridges, cleaned the contacts inside the printer, replaced, I got the same message. I unplugged all cords, waited 10 minutes, pressed the start button for 30 seconds, hooked everything back, powered on, and same message. The black cartridge is fine, but I need a replacement for the color cartridge.

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Betty0610
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@LindaJo1976

 

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Keep me posted. 

 

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I am an HP Employee

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