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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AL811
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Anyone else get taken on having a 500 pg per month plan and losing about 700 pages when downgrading

HP Recommended
Microsoft Windows 10 (64-bit)

Cancel out roll over pages when down grading, pages that were paid for!

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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@AL811

 

Welcome to the HP support community.

 

Could you elaborate on the issue you are facing with the printer?

Sandytechy20
I am an HP Employee

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AL811
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I had the 100 page plan and was running over the monthly allowance, so in anticipation of doing my taxes I upgraded to the 500 page plan.  Then after doing my taxes, I was planning to downgrade to the 100 page plan.  When  I checked on downgrading, I found:

That I'll still be charged $11.99 later in April.  

All the rollover pages in excess of 300 roll over pages allowed in the 100 page plan  will be lost, but I had previously paid for the roll over pages, why should I lose them?  Shouldn't the current roll over pages remain in the account until used?

Ok, I  wish to return to the 100 page plan, when should I make that change?  What will I be charged on the next anniversary date?  How many roll over pages will remain in my account?

 

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sandytechy20
HP Support Agent
HP Support Agent
33,787 26,339 1,710 1,940
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@AL811

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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