cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AL811
New member
2 1 0 0
Message 1 of 3
113
Flag Post

Anyone else get taken on having a 500 pg per month plan and losing about 700 pages when downgrading

HP Recommended
Microsoft Windows 10 (64-bit)

Cancel out roll over pages when down grading, pages that were paid for!

2 REPLIES 2
sandytechy20
HP Support Agent
HP Support Agent
25,619 25,500 1,407 1,476
Message 2 of 3
Flag Post
HP Recommended

@AL811

 

Welcome to the HP support community.

 

Could you elaborate on the issue you are facing with the printer?

Sandytechy20
I am an HP Employee

Reply
0 Kudos
AL811
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I had the 100 page plan and was running over the monthly allowance, so in anticipation of doing my taxes I upgraded to the 500 page plan.  Then after doing my taxes, I was planning to downgrade to the 100 page plan.  When  I checked on downgrading, I found:

That I'll still be charged $11.99 later in April.  

All the rollover pages in excess of 300 roll over pages allowed in the 100 page plan  will be lost, but I had previously paid for the roll over pages, why should I lose them?  Shouldn't the current roll over pages remain in the account until used?

Ok, I  wish to return to the 100 page plan, when should I make that change?  What will I be charged on the next anniversary date?  How many roll over pages will remain in my account?

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation