Are they sending a new cartridge? Instant Ink

[DebbieR3]

Does this mean they are sending a new cartridge?

This at 6:34 am 1/3/23

Thank you for contacting HP Support. This email confirms your request for service; the details of your case are below.
Case Number 509.......   - Created

HP Reference Number:	509.......
Product Description:	HP Instant Ink
Product Number:	INSTANTINK2
Serial Number:	INSTANTINK2
Case Subject:	I need replacements the last black instant ink cartridge you sent me prints poorly

-------------

This at 1:34 pm 1/3/23

Your case has been closed. Please note that if materials are being sent to you, this notification confirms that these materials have been ordered. 
Case Number 509....... - Closed

[DebbieR3]

I posted this a couple days ago... https://h30434.www3.hp.com/t5/HP-Instant-Ink/Are-they-sending-a-new-cartridge-Instant-Ink/m-p/858229...

I am looking for a way to ask HP for a replacement cartridge, without paying $20 for out of warranty support. I cannot tell from the response I got from HP (above) whether they are actually addressing my question. Anyone have any suggestions to make this a simpler task?

I would be embarrassed to send someone anything coming out of my printer with the smudged edges and the gaps, especially vertical black print. The cleaning and alignment didn't help at all.

[sandytechy20]

@DebbieR3

Welcome to the HP support community.

I understand that you want information on instant ink cartridge shipment and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DebbieR3]

I think I found the solution:

Chat

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If this doesn't work I will contact you, Sandytechy20

[sandytechy20]

@DebbieR3

Sure, feel free to contact us if you need any assistance.