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‎05-20-2020 05:54 AM

HP Recommended
Product: HP Ink Tank Wireless 415
Operating System: macOS 10.13 High Sierra

Screen Shot 2020-05-20 at 18.23.42.png

 

 

What are the causes of this error? Do I need to replace the print cartridges (Both M0H50A and M0H51A)?

1 REPLY 1

‎05-26-2020 05:46 AM - edited ‎05-26-2020 05:51 AM

HP Recommended

Hi @Sinchai

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print due to this error.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

Insert only one printhead at a time and check for the error to indicate the defective one.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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