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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RAMONBLE
New member
2 1 0 1
Message 1 of 4
144
Flag Post

Ausfüllen des Profils beim Hp Support

HP Recommended
Microsoft Windows 10 (64-bit)

Hallo,

 

ich versuche über den Reiter Business Support im Support Center Kontakt mit einem Mitarbeiter aufzunehmen, jedoch werde ich aufgefordert, mein Profil auszufüllen.

 

Dieses lässt sich jedoch nicht ausfüllen, da bestimmte Dropdown Menüs wie "Select Language" sich nicht richtig ausfüllen lassen. Beim Klicken des Dropdown Menüs kann ich lediglich den Punkt "Select Language" auswählen und keine Sprache.

 

Dabei spielt es keine Rollte ob ich mich über Firefox, Chrome oder von einem Mobilgerät aus auf die Website schalte und das Dropdown Menü aufrufe.

 

Ich weiß, dies ist das falsche Forum, aber ich finde keine Möglichkeit, mein Problem zu lösen oder weiß keine andere Anlaufastelle.

 

Ich bitte um Hilfe.

 

Mit freundlichen Grüßen

 

RamonBLE

3 REPLIES 3
BiancaS
Retired
Retired
2,897 2,890 89 175
Message 2 of 4
Flag Post
HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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RAMONBLE
Author
New member
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Message 3 of 4
Flag Post
HP Recommended

Hi BiancaS,

 

alright, I didn't know this is the English Forum only.

 

When trying to complete my profile i am supposed to select a language. But when I click on the drop down menu "Select Language" I am not able to select a language. it does not matter wether i use Firefox, Chrome oder my mobile device.

 

This is important for me in order to contact HP support, because without full profile information I am not able to do so.

 

I know this is not the right place to do so, but I can't find a better place to ask for help.

 

Kind regards,

 

Ramón

 

 

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Jay_G24
HP Support Agent
HP Support Agent
16,522 16,474 1,337 1,530
Message 4 of 4
Flag Post
HP Recommended

Hi @RAMONBLE,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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