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01-01-2023 08:30 AM - edited 01-03-2023 03:40 AM
I have purchased the Deskjet 4130e recently. It is said on the box 9 months of HP+/Instant Ink trial are included. But only 2 months are given after registration. What should i do to restore the 9 months trial? Thanks!
01-04-2023 02:51 AM
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.
I see that you are facing issues with activating your 6 months free Instant ink.
When you purchase a new printer, you may be offered a free trial during printer setup. The number of free months depends on the offer at the time and the country of enrollment. You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires.
To confirm that you received your free months, check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan.
You may also refer to this link: https://support.hp.com/us-en/document/ish_3259776-1993270-16
Let me know if this helps and have a nice day ahead.
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01-04-2023 04:53 AM
Thanks for the reply!
I bought the printer in uk. It is said 9 months of trial included on the box.
i opened the account on 31/12/2022, only 2 months trial were given after registration.
7 months are gone. And there are no other options i can find to redeem the remaining 7 months in the My account page.
Can you help with this? Thanks.
01-04-2023 05:03 AM
To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.
I have sent you a private message to get this information. Please reply to this in a private message.
To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link