cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
Level 1
7 4 0 0
Message 1 of 2
130
Flag Post

Bad Printer

HP Recommended
HP ENVY Photo 6255
Microsoft Windows 10 (64-bit)

This printer will not work properly and the regular printer is set to work correctly and finds the repeated on a regular basis.

1 REPLY 1
HP Support Agent
HP Support Agent
11,683 11,674 582 654
Message 2 of 2
Flag Post
HP Recommended

@npd1969

 

Are you facing a print quality issue with the printer?

Are you facing the same issue while making a copy?

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then refer to this document: https://support.hp.com/in-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/9073... for Black or Color Ink Not Printing, Other Print Quality Issues.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation