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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
instantinkfan1
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Bad printing quality, no more ideas

HP Recommended
HP OfficeJet Pro 6970 All‑in‑One Printer
Microsoft Windows 10 (64-bit)

Hi HP Instant Ink Support. 

since some time, we struggle with the printing quality of our HP OfficeJet Pro 6970 All‑in‑One Printer since a while. 

The printing of black an white is ok, but color is not good. 

 

Now, taking some time to fix, exploring the HP support for some hours, I tried the manual for improving quality. 

It seems, that our blue cartdrige is out of order. I will add the quality report here. 

 

We need a new blue cartrigde now. Since we did the same a couple of weeks ago, we inserted the new blue cartridge, so we have no cartridge in spare.

Please send us a new blue cartridge and maybe some more internal tricks, to improve the quality  

 

I really hope, this will solve the problem! The printer is only a couple of years old!  

 

Some more hints: 

To contact HP as a real mess. There is no mail adress where I can put some message, no form where I can leave a request. 

 

Thank you for your help

filename-1.jpg

 

 

 

3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @instantinkfan1

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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instantinkfan1
Author
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Message 3 of 4
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Hi Asmita, 

 

thank you for taking over this case. 

Beeing on business travel, it was not possible for me to answer. 

 

My instank Ink Profile is Nr:  434540447

The printer is a HP OfficeJet Pro 6970 All‑in‑One Printer,  

 

serial is: TH6AE4419C

 

Thank you for sending the new cartridges. 

 

Regards

Christian 

 

 

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,721
Message 4 of 4
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HP Recommended

Thanks for replying @instantinkfan1

 

I have placed the order and expedited the shipment for a replacement color and black ink. It should reach you within 3 to 4 business days. 

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find th...

 

Have a great day ahead! 

Asmita
I am an HP Employee

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