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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
lees78
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Been billed twice in 2 days

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After lots of previous instant ink billing issues and health problems due to COVID,  i did not to install the last ink delivery i got which was approx 4 months ago. on the 17/1/21 i received an email from HP reminding me to install them. So i did. i updated my billing and then was billed £3.49 which was fine... but the day after, 18/1/21, i was billed again the same £3.49... prior to installing the new ink on the 17/1/21, my account was up to date and after checking my printing history, there were no pages printed since i last used the service which was all up to date... Can anyone please advise on why this has been billed twice. many thanks 

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KrazyToad
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@lees78

 

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KrazyToad
I Am An HP Employee

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