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‎03-24-2025 03:48 PM

HP Recommended

My HP laptop died and I am using Chromebook.I log in to my account and nothing is listed for printer.I am still being charged for my ink subscription but am not getting any ink or a pages used like I use to.What can I do?

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1 REPLY 1

‎03-28-2025 06:41 AM

HP Recommended

Hi @homer888,

 

Welcome to HP Support Community.   

 

Thank you for posting your query, I will be glad to help you. 

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

 

 

Take care and have a great day ahead! 

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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