Being charged for pages without InstantInk cartridges

[NurseBrooke]

I signed up for InstantInk on 6/12/21.   I am still waiting for my Welcome Kit containing the InstantInk cartridges.  The pages I have ALREADY printed with NON-InstantInk cartridges are showing up in my page count.  I have been unable to print for a week, as the cartridges that I previously used are empty, and I’m still waiting for the InstantInk cartridges.  AND The pages I printed with the non-InstantInk cartridges were added to my page count.   I was told that the pages wouldn’t be counted if I wasn’t using InstantInk cartridges.   So I already have 91 pages on my account, and I have not received any ink yet!   Can someone explain?  Thanks!

[Dragon-Fur]

@NurseBrooke 

Our user Community has absolutely no influence over the way this works.

I cannot comment on what you might have been told.

We can provide an explanation to "What happened?"

Answer:

If the cartridges that came with the printer are "Instant Ink Ready", that is, the cartridges could be used with an Instant Ink subscription, then - if / when you subscribe to Instant Ink, these cartridges will be activated as Subscription Cartridges.

For the USA - Terms of Service Contract

Open and read:

 Instant Ink - Terms of Service - USA

At this writing,

Section 5 - Service Requirements

Sub-section 5d - Subscription Cartridges provided to you

PARTIAL excerpt (Please READ the contract for the full and latest information):

When you have created Your Service Account, the Service will automatically recognize and activate your HP cartridge as a “Subscription Cartridge”. If the printer You purchased came with Subscription Cartridges, carefully review the included written materials. Activated Subscription Cartridges may only be used in conjunction with the Service.

What else?

Receiving ink takes time - depending on the circumstances, perhaps "too much time".

Use the Contact number at the top of the document to contact Instant Ink Support

OR

Contact >>   HP Instant Ink Support  

NOTES:  Support Hours might be (are likely) restricted to certain days / times.

References / Resources

Things that are Instant Ink

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

 Open

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Contact >>   HP Instant Ink Support   NOTES:  Select Region // Hours are as listed at the site.
3. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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[Jay_G24]

Hi @NurseBrooke,

I'd like to help!

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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Have a great day!