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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-24-2022 07:10 PM

HP Recommended

Instant ink billing and no cartridges sent for over 2 years.  My deceased husband started this account and I've paid for over 2 years with no cartridges sent.  My husband had dementia before he passed end of Sept 2020 and I never paid attention because it was under $6 a month and all the turmoil of Covid.  But it was not right that HP kept charging over 2 years with no cartridges sent.  And the HP stopped working over 2 years ago.  How do I send a complaint letter requesting a listing of all these charges and my money refunded?

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‎04-25-2022 10:04 PM

HP Recommended

If the printer was not working it would not have communicated the need for cartridges, so no cartridges would have been sent.  I will ask to have your case escalated.


Bob Headrick,  HP Expert

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‎04-27-2022 10:02 AM

HP Recommended

Hi @RLipps,

 

Welcome to the HP Support Community

 

I'd like to help!

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Hope this helps!

 

1 person found this reply helpful
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