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04-24-2022 07:10 PM
Instant ink billing and no cartridges sent for over 2 years. My deceased husband started this account and I've paid for over 2 years with no cartridges sent. My husband had dementia before he passed end of Sept 2020 and I never paid attention because it was under $6 a month and all the turmoil of Covid. But it was not right that HP kept charging over 2 years with no cartridges sent. And the HP stopped working over 2 years ago. How do I send a complaint letter requesting a listing of all these charges and my money refunded?
04-25-2022 10:04 PM
If the printer was not working it would not have communicated the need for cartridges, so no cartridges would have been sent. I will ask to have your case escalated.
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04-27-2022 10:02 AM
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