Billing- Gateway error

[JadeB3]

I am trying to update my card on file through the billing portal. Whenever I go to change it it asks me to log in again and brings me to my account page where it is already logged in. When I try to do it through a desktop, it says it is a bad gateway and I am unable to update it.

[Irfan_06]

Hi @JadeB3,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with updating payment information on your instant ink account.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware.

C) Change the payment method on your HP Instant Ink account and let me know if that resolves the issue.

1) Sign into your Instant Ink account.

2) Click Account in the left menu, then Billing.

3) Click Change Payment Method to open the Billing details window.

4) Select a payment method, and then enter all payment information:

• Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.
• Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.
• PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.

Refer to this video link for more information related to the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[rinababe]

This does not work 

[Irfan_06]

Hi @JadeB3,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support