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Microsoft Windows 10 (64-bit)

I've been unable to change my billing address on my account to match my shipping address.

8 REPLIES 8
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Hi @ramoody 

 

Welcome to the HP Support Community. 

I see that you are not able to change your billing address. Do not worry, we are here to help you with it. 

 

Could you please brief me on where exactly are you trying to change? Is it on the instant ink account?

Please private message us the details so that we can look into it.

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here

 

Hope this helps! Keep me posted. 

Thanks!

NIRVANA_95
I am an HP Employee
HP Recommended

When I log in to my account to print out my invoices the invoices have my old address listed as my billing address and I can’t find any way to correct it.

HP Recommended

Not an issue. 

We can help you with that. Please private message us the details requested below so that we can assist you further.

Instant Ink email address:

Instant Ink account number:

serial number:

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here

 

Keep me posted.

Thanks!

NIRVANA_95
I am an HP Employee
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

We are still waiting for your response. Please share the details requested via private message so that we can assist you further.

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi @ramoody 

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
HP Recommended

I still have received the heip I need to correct this issue.

HP Recommended

In that case, I would suggest you please share the details requested in my first message via private message. Once I have the details, I will be able to help you.

 

Thanks!

NIRVANA_95
I am an HP Employee
HP Recommended

How do I do this please

 

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