Billing and non usage

[Alclandscaping]

We haven't used our printer in almost 6 months due to not having Wi-Fi. I need to update my billing information but I want to make sure I'm not going to get charged for all the months of non usage before I put in a new credit card

[Dragon-Fur]

@Alclandscaping 

Welcome to the HP User Community.

After this long without having paid, it is possible that at some point the account has been closed for non-payment.

One hint, I think, is whether you can still sign into your Instant Ink account.

HP Instant Ink Support can explain whether, if, how you are charged for the terms of the contract.

Regardless,

You want to contact Instant Ink Support - (only) HP can answer questions about your Instant Ink contract.

How?

There are several ways to contact Instant Ink Support, one of which is directly from within your Instant Ink account.

Contact information is included later in this message (scroll down).

AND

When you talk to Support, be sure to mention that you've not used the printer for an extended period - after this long, it is likely you need new ink.  Why?  Printers are meant to be used - ink might have dried.

OR

If you cannot contact Support for any reason,

Wait here in the Community for an agent to respond to your query.

Waiting works though it can be slower than contacting Support.

Things that are Instant Ink

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

At the bottom of the webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

example

HP Instant Ink - Manage your account

Sample Sections

• Enrollment Information
• Solve Problems
• Questions about Ink or Toner

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Examples of the Terms of Service Contract for various regions

NOTE:  Contract includes contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

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Our Community is comprised of volunteers - people who own and use HP devices.

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