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‎04-20-2024 04:56 AM - last edited on ‎04-21-2024 11:42 AM by Retired

HP Recommended

Hello!

I am an Instant ink subscriber and im trying to update new card information, but it doesnt work.

I type in all numbers right, but step 2 just reloads over and over after verifying with bank. Tried on phone and computer, nothing works. Keep getting emails about failed billing and change your card info. I KNOW! I CANT!

 

And you cant get hold of a damned Support worker! Only the bloody bot that doesnt help or direct me to an human supporter... 

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1 person had the same question
1 REPLY 1

‎04-22-2024 06:40 AM

HP Recommended

Hi @Dunder1,

 

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with updating your card information on instant ink account.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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